Office Clerk (part-time)

*Job Summary:* Responsible for outreach and clerical services provided at the Sault Health Adolescent Care Center (SHACC) including registration of students, scheduling of appointments, maintenance of medical records, and Medicaid outreach.
This position also includes receptionist duties, telephone answering as well as data entry, filing, and compiling reports.
*Education, Training, Experience, Certification/Licensure:* · High School graduate or equivalent · Some medical office or experience, preferred *Special Equipment, Skills or Other Requirements:* · Assists the nurse practitioner / physician assistant/counseling and health education staff at the SHACC.
· Serves as a representative / liaison with health care providers, school personnel, parents and the community.
· Participates in the SHACC quality improvement process.
· Receives clients and their families at a clinic or screening site.
Coordinates initial interview, screens for insurance coverage, gathers background information, and assists in the completion of various forms and applications.
May triage clients.
Processes various applications to verify client information, checking data for accuracy and completeness.
Contacts clients to verify and update information and verify appointments.
Makes appointments, collects donations, and refers clients to other providers.
· Greets the public in person as well as by telephone.
Answers questions regarding departmental procedures and requirements, program requirements, scheduling information, and other activities.
Takes messages and schedules appointments for staff and schedules clients for testing, for programs, or clinics.
Assists clients in filling out forms and reviews documents for proper completion.
May serve as receptionist and greet the public in person as well as by telephone.
· Monitors client folders assuring that proper documents are completed to ensure appropriate client billing of account.
Adjusts and records all related documents, orders, costs for services rendered, and related fees as needed.
· Assists in the maintenance of departmental filing systems by ensuring proper filing of documents and folders.
Retrieves materials from system and conducts searches for necessary documentation.
· Operates computer terminal for entry of data such as service activity data, billing information, supplies used, immunization records, case notes, payments, vouchers, client information, changes and deletions of demographic information, and other data.
· Prepares, sorts, processes and files a variety of forms, applications, documents and records in accordance with departmental procedures and program guidelines.
· Provides outreach and education to clients and medical staff regarding program guidelines and health department services through mailings, displays, telephone contact and in person.
· Performs a variety of clerical support tasks such as making copies, opening, sorting and distributing mail, sending faxes, taking messages, and related tasks.
· Receives payments from clients and reviews disputed balances with clients using computer system and historical data.
· All other duties as assigned.
*Other Functions* * Must maintain confidentiality of clients being served and services provided.
· During a public health emergency, the employee may be required to perform duties similar to but not limited to those in his/her job description.
· Recognizes that positive employee relations are a necessary precedent for positive client relations.
Provides assistance when seeing another in need.
Contributes to the team effort of providing superior customer service to enhance the image of the Health Department.
Refrains from holding negative conversations about duties, assignments, co-workers and clients.
Adheres to Health Department telephone courtesy standards for answering, placing and transferring calls, as well as general telephone use.
Does not allow personal telephone calls or visitors to interfere with telephone responsibilities, public encounters or customer courtesy to others.
Demonstrates an effort to assure that customers/clients wait in definite expectations of when and how they will be served.
Professionally addresses others (smile, handshake, eye contact, voice, posture, grammar, grooming and dress).
Responsible for promoting and securing potential clients and referrals.
Job Type: Part-time Pay: $13.
71 - $16.
20 per hour Benefits: * Employee assistance program Schedule: * Day shift * Monday to Friday Education: * High school or equivalent (Required) Work Location: In person