FIELD SERVICE TECH II - INFORMATION TECHNOLOGY

Compassion.
Accountability.
Collaboration.
Foresight.
Joy.
These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every.
Single.
Day.
Aspirus Health in Iron River, MI is seeking a Field Service Technician II to join our team! The IT Field Services Technician Level 2 is responsible for Tier 2 technical service to the health care end-user community at facilities across the Aspirus Health System.
The IT Field Services Technician will provide end-users with support across a wide array of end user compute devices and activities, including but not limited to, computers, mobile devices, phones, printers, peripherals, network connectivity, access control and a variety of health care specific technologies.
The IT Field Services Technician troubleshoots and resolves end-user problems and ensures correct operation of health care end-user technology.
Maintains inventory of computer parts and log of all repairs/service performed.
Manages the return of equipment to vendors for repair and replacement using the vendor’s RMA procedures.
Employs appropriate measures for retirement and/or disposal of outdated and obsolete hardware and equipment.
They will also implement and manage any necessary policies, procedures, or best practices for Aspirus, Inc.
regarding hardware and equipment on the Aspirus network.
Hours: Full Time or 1.
0 FTE, 80 hours every 2 weeks.
Day shift.
Experience/Qualifications * Knowledge of desktop, mobile and basic technology standards and practices normally acquired through completion of an associate degree in computing and/or Networking, or equivalent work experience.
Information Technology related associate degree preferred, not required.
* 1-3 years’ experience in the maintenance of desktop, mobile and basic information technology, service in a health care setting beneficial.
* Successful completion of Microsoft Exam MD-100 (Managing Modern Desktops) or Microsoft Exam MD-101 (Windows Client).
* Successful completion of ITIL 4 Foundation course within 12 months of employment.
ITIL 4 Foundation Certification preferred.
* Possesses analytical skills necessary to develop and implement appropriate changes to programs and systems.
* Must possess excellent communication and organizational skills to work effectively with a team environment.
* Thorough knowledge of operational processes and process improvement is beneficial.
* Demonstrates critical thinking and reasoning skills.
* Ability to serve as project resource on small to medium projects.
* Ability to work on multiple priorities effectively.
* Ability to prioritize conflicting demands.
* Ability to execute assigned project tasks within established schedule.
* Ability to work collaboratively in a team environment.
* Ability to communicate effectively in the service of users and colleagues.
Writes and communicates clearly and concisely.
* Possesses sound documentation skills.
* Ability to maintain confidentiality.
* Demonstrates exemplary customer service skills.
Employee Benefits * Full benefits packages available for part- and full-time status.
* PTO accrual from day one! * Generous retirement plan with match available.
* Wellness program for employees and their families.
Aspirus Iron River Hospital & Clinics is one of four hospitals in the Upper Peninsula of Michigan in the Aspirus family.
With 300+ employees, Aspirus Iron River Hospital and Clinics serves people through a 25-bed hospital, physician clinics, dialysis center, rehab fitness center, ambulance service, and home care and hospice.
The outpatient part of this practice is located in a stand-alone clinic.
This allows the provider to work independently yet have the specialist support and financial security from the entire Aspirus health care system.
The critical access hospital has an average daily census of 9-10 patients.
The hospital and clinics provide numerous services and has up to date technology, including 64 slice CT and a mobile MRI.
The medical staff includes family practitioners, internal medicine, general surgeons, orthopedic surgeons, radiologist, emergency medicine physicians, Nurse Practitioners, and Physician Assistants.
Visiting medical staff includes ophthalmologist, oncologist, cardiologist, ENT, podiatrist, and nephrologist.
Our Mission: We heal people, promote health and strengthen communities.
Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
Aspirus Healthis a non-profit, community-directed health system based in Wausau, Wisconsin.
Its 11,000 employees are focused on improving the health and well-being of people throughout Wisconsin and Upper Michigan.
Aspirus serves communities through four hospitals in Michigan and 13 hospitals in Wisconsin, 75 clinics, home health and hospice care, pharmacies, critical care and air-medical transport, medical goods, nursing homes, and a broad network of physicians.
Job Type: Full-time Schedule: * Day shift Work Location: In person